Annual Report 2024 ASR Nederland N.V. - 8.5 Stakeholder engagement

8.5Stakeholder engagement¹

The way a.s.r. interacts with stakeholders is described in the Stakeholder Policy. The stakeholders consulted in the stakeholder dialogue in April 2023 were (representatives of) customers, peers, suppliers, brokers, educational and research institutes, NGOs, media and branch organisations. A summary of the outcome of the stakeholder dialogue was shared with the Management Board and the stakeholders that participated. The outcomes of the stakeholder survey on impact and financial materiality are included in the figure on the last page of this section.

Stakeholder engagement

Stakeholder group	Type of interaction	Frequency
Customers	Telephone and email support Surveys (e.g. NPS) Webinars Social media Stakeholder dialogue	Daily
Intermediary, distribution partners and advisors	Telephone and email support Surveys (e.g. NPS) Webinars Social media Stakeholder dialogue	Daily
Employees	Via telephone, email and Teams Performance appraisals Works Council Social media SAM(intranet) Staff meetings Employee panel Information and inspiration sessions Stakeholder dialogue	Daily
Prospects (consumers and companies)	Social media Commercials Contract webpage	Daily
Financial market players: shareholders, analysts, banks and rating agency S&P	Meetings with team Investor Relations and Board members Conference calls with analysts and (potential) investors Webinars Road shows Corporate presentations Stakeholder dialogue	Almost daily
Peers and Business partners	Meetings Telephone and email Stakeholder dialogue	Regularly
Regulators and tax authorities	Meetings with Board members and departments Compliance and Tax Telephone and email Stakeholder dialogue	Regularly
Government	Meetings with Board members, senior management and team Public Affairs Telephone and email Stakeholder dialogue	Regularly
Suppliers	Consultation at strategic (2-4 times per year), tactical (monthly) and operational (daily) level Stakeholder dialogue	Regularly
Media	Meetings Telephone and email Stakeholder dialogue	Almost daily
Trade unions	Meetings Telephone and email Stakeholder dialogue	Quarterly
Social partners and organisations	Meetings Telephone and email Stakeholder dialogue	Regularly
Civil society organisations & interest groups	Events Partnerships & memberships Meetings Telephone and email Interviews Stakeholder dialogue	Regularly

¹Section 8.5 is in scope of CSRD and limited assurance (ESRS 2 SBM-2).

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