a.s.r. annual report 2022

See accounting policy KK.

Operating expenses

	2022	2021
Salaries and wages	-316	-292
Social security contributions	-41	-37
Employee benefit charges	-61	-58
Employee discounts	-3	-3
Other short-term employee benefits	-11	-6
Total cost of internal staff	-432	-396

Cost of external staff	-98	-83
Consultancy costs and fees	-111	-110
Marketing, advertising and public relations expenses	-22	-20
Technology and system costs	-71	-63
Amortisation of other intangible assets	-11	-10
Depreciation of property, plant and equipment	-17	-19
Other operating expenses	-17	-24
Total other operating expenses	-347	-329

Total operating expenses	-779	-725

The increase in total operating expenses is primarily a result of various acquisitions (see chapter 6.4.5), organic growth, and a one-off payment to employees originating from the new collective labor agreement.

Other operating expenses include travel and subsistence, telephone and personnel training expenses.

Segmentation of a.s.r.'s internal workforce

Segments	2022	2021
Non-life	1,541	1,508
Life	488	493
Asset Management	409	373
Distribution and Services	745	706
Holding and Other	1,130	1,075

Total workforce in FTE	4,313	4,155

The increase of a.s.r.'s total internal work force is mainly the result of organic growth.

Employees related to administrative activities and overhead are allocated to segment Holding and Other.