See accounting policy KK.
|Salaries and wages||-316||-292|
|Social security contributions||-41||-37|
|Employee benefit charges||-61||-58|
|Other short-term employee benefits||-11||-6|
|Total cost of internal staff||-432||-396|
|Cost of external staff||-98||-83|
|Consultancy costs and fees||-111||-110|
|Marketing, advertising and public relations expenses||-22||-20|
|Technology and system costs||-71||-63|
|Amortisation of other intangible assets||-11||-10|
|Depreciation of property, plant and equipment||-17||-19|
|Other operating expenses||-17||-24|
|Total other operating expenses||-347||-329|
|Total operating expenses||-779||-725|
The increase in total operating expenses is primarily a result of various acquisitions (see chapter 6.4.5), organic growth, and a one-off payment to employees originating from the new collective labor agreement.
Other operating expenses include travel and subsistence, telephone and personnel training expenses.
|Distribution and Services||745||706|
|Holding and Other||1,130||1,075|
|Total workforce in FTE||4,313||4,155|
The increase of a.s.r.'s total internal work force is mainly the result of organic growth.
Employees related to administrative activities and overhead are allocated to segment Holding and Other.