Annual Report 2022
6.6.8
Operating expenses

See accounting policy KK.

Operating expenses
20222021
Salaries and wages-316-292
Social security contributions-41-37
Employee benefit charges-61-58
Employee discounts-3-3
Other short-term employee benefits-11-6
Total cost of internal staff-432-396
Cost of external staff-98-83
Consultancy costs and fees-111-110
Marketing, advertising and public relations expenses-22-20
Technology and system costs-71-63
Amortisation of other intangible assets-11-10
Depreciation of property, plant and equipment-17-19
Other operating expenses-17-24
Total other operating expenses-347-329
Total operating expenses-779-725

The increase in total operating expenses is primarily a result of various acquisitions (see chapter 6.4.5), organic growth, and a one-off payment to employees originating from the new collective labor agreement.

Other operating expenses include travel and subsistence, telephone and personnel training expenses.

Segmentation of a.s.r.'s internal workforce
Segments20222021
Non-life1,5411,508
Life488493
Asset Management409373
Distribution and Services745706
Holding and Other1,1301,075
Total workforce in FTE4,3134,155

The increase of a.s.r.'s total internal work force is mainly the result of organic growth.

Employees related to administrative activities and overhead are allocated to segment Holding and Other.