In the Non-life segment, a.s.r. is keen on retaining a strong combined ratio through excellence in pricing, underwriting and claims management. a.s.r. focuses on a mix of organic and inorganic growth, depending on the business line.

The ability for creating value and growing profitably in Non-life is underpinned by the following capabilities of a.s.r.:

• Insurance expertise, i.e. its underwriting skills, acceptance, risk selection and pricing, supported by advanced data analytics capabilities;

• Excellent claims management and disciplined (insourced) claims handling;

• Leading position in the intermediary channel and its in-house distributors and service providers;

• Organic growth with a strong combined ratio (COR);

• Scalable and cost-effective operations with a single Information Technology (IT) platform per business line.

Property & Casualty

a.s.r. has a top three position in the Dutch Property & Casualty (P&C) market, predominantly in car and fire insurance. a.s.r. expects to gain market share at the targeted COR, with a particular focus on the small and medium-sized enterprises (SME) market. Expansion through inorganic growth is also pursued when opportunities arise. a.s.r.'s cost-efficient operations strengthen its profitable top three position. The distribution partners play an important role in achieving organic growth.

Disability

With the acquisition of Aegon NL, a.s.r. has strengthened its leading position in the disability insurance market with a focus on organic growth. It has an extensive range of products and services focusing on sustainable employability and on preventing and reducing absenteeism. A large network of specialist intermediaries and in-house service teams with extensive knowledge of the disability insurance market helps clients to meet their specific needs. Prevention, treatment and reintegration services assist employers, employees and self-employed individuals with sustainable employability. For example, a.s.r.’s science-based behaviour change programme (a.s.r. Vitality) helps to improve customers’ health and wellbeing.

Health

a.s.r. offers basic health (medical) insurance under the Dutch Health Insurance Act (Nederlandse Zorgverzekeringswet) in combination with supplementary health insurance and long-term medical care cover. In 2023, a.s.r. is the sixth largest provider of health insurance on the Dutch market, measured by number of customers.

In 2023, the strategy of a.s.r. was further refined in response to developments in the market and society, to provide cover for health care that is future-proof. With the revised strategy a.s.r. aims to maintain a stable customer base, and to refrain from further growth.

By shifting the focus from reactive to preventive service provision, a.s.r. supports customers to manage their health more effectively and to reduce medical costs. An example of this is a.s.r. Vitality, a wellbeing programme that encourages customers to make healthier choices.