7.6.11Operating and other expenses
Operating and other expenses
| | 2023 | 2022 |
|---|---|---|
| Salaries and wages | -463 | -316 |
| Social security contributions | -64 | -41 |
| Employee benefit charges | -88 | -61 |
| Employee discounts | -3 | -3 |
| Other short-term employee benefits | -24 | -12 |
| Total cost of own staff | -642 | -433 |
| | | |
| Cost of external staff | -94 | -98 |
| Consultancy costs and fees | -151 | -111 |
| Marketing, advertising and public relations expenses | -51 | -22 |
| Technology and system costs | -125 | -71 |
| Amortisation of other intangible assets (chapter 7.5.1) | -28 | -11 |
| Depreciation of property, plant and equipment (chapter 7.5.2) | -24 | -17 |
| Restructuring provision expenses | -58 | -4 |
| Commission expenses | -778 | -612 |
| Costs associated with sale of development property | -7 | -33 |
| Operating expenses of wind farms and solar parks | -29 | -24 |
| Impairments on non-financial assets | -13 | -1 |
| Release of the loss component for onerous contracts | -18 | -15 |
| Other | -383 | 14 |
| | | |
| Amounts attributed to insurance acquisition cash flows | 22 | 13 |
| Insurance acquisition cash flows recognised in profit or loss | -15 | -2 |
| | | |
| Total operating and other expenses | -2,393 | -1,427 |
Presentation of the operating and other expenses in the income statement
| | 2023 | 2022 |
|---|---|---|
| Total operating expenses are presented in the following income statement line items: | | |
| Insurance service expenses | -1,227 | -1,050 |
| Investment operating expenses | -216 | -70 |
| Other expenses | -950 | -307 |
| | | |
| Total operating and other expenses | -2,393 | -1,427 |
The increase of total operating and other expenses primarily reflects the larger cost base including Aegon NL. The agreement with claim organisations on Unit Linked life insurance transparency resulted in an increase of other expenses of € 300 million and includes an additional provision of € 50 million to facilitate individual claims of customers in distressing situations (see chapter 7.5.16).
Segmentation of a.s.r.'s internal workforce
| Segments | 2023 | 2022 |
|---|---|---|
| Non-life | 1,810 | 1,541 |
| Life | 735 | 488 |
| Asset Management | 808 | 409 |
| Banking | 438 | 0 |
| Distribution and Services | 2,396 | 745 |
| Holding and Other | 1,807 | 1,130 |
| | | |
| Total workforce | 7,994 | 4,313 |
The increase of a.s.r.'s total internal workforce is mainly the result of the acquisition of Aegon NL (see chapter 7.4.5). Total workforce of 2023 include 4,479 a.s.r. stand-alone colleagues and 3,515 ex-Aegon NL colleagues.
Employees related to administrative activities and overhead are allocated to segment Holding and Other.