In order to achieve its objectives, a.s.r. needs engaged and enthusiastic employees who feel they are being heard, have scope to take initiatives and feel that their contribution matters. To measure engagement and obtain input from employees (employee listening), a.s.r. uses the Denison Organisational Culture scan (Denison scan), the Employee Mood Monitor (eMood^®), and an eNPS measurement.

Denison scan

In 2023, a.s.r. conducted the Denison scan for the seventh consecutive year. This annual survey measures the success of an organisation in several areas, including drivers of engagement. The results obtained are measured against a global benchmark of more than 1,200 large organisations. In 2023, 73% of the workforce completed the scan (2022: 78%).

The Denison scan measures 12 cultural aspects within the key themes of mission, consistency, engagement and adaptability. In 2023, as in previous years, a.s.r.’s scores were again in the highest quartile in almost all aspects. The only exception was customer focus, although this also showed a slight increase (62 compared with 58). With a score of 89, employee engagement was slightly higher than in 2022 (88) and well above target (85). This result is expected to decrease over 2024 as a result of the integration with Aegon NL.

Various actions for improvement have been formulated for each business line, and are periodically measured and evaluated using through the Employee Mood Monitor.

Employee Mood Monitor

a.s.r. employees including contractors are invited to take part in this weekly pulse survey on job satisfaction, vitality and productivity. All managers receive a weekly dashboard showing the scores given by their teams. The eMood^® enables a.s.r. to keep a finger on the pulse and encourages employees and managers to continue dialogues on these subjects.

The response to a.s.r.'s eMood^® remained high, with approximately 2,400 participants per week. With an average score of 7.7 (2022; 7.6), a.s.r. again managed to keep the mood of the organisation at a good level. The scores of the underlying constructs vitality (7.6), productivity (7.5) and job satisfaction (8.0).

Employee Net Promotor Score

The employee Net Promoter Score (eNPS), the extent to which employees would actively recommend a.s.r. as an employer, is also measured via the eMood^®. The average eNPS in 2023 was +40 (2022: +42). The eNPS provides a.s.r. with an insight into loyalty to, and the perceived attractiveness of, a.s.r. as an employer.