2023 annual report
Purpose and mission
Strategy
Non-life segment
Life segment
Asset Management segment
Bank segment
Distribution and Services segment
Holding and Other segment
Upstream
Business activities
Downstream
Economic & financial markets
Political and regulatory
Environmental, social and governance
Key stakeholders
Material topics
Contribution to the Sustainable Development Goals
Financial targets
Non-financial targets
Sustainable products and services
Prevention of payment problems
Complaints management
IT and the digital strategy
Asset management
Real estate
Mortgages
HR policy and strategy
Employee engagement
Remuneration
Integration of Aegon NL
Developments in 2023
a.s.r. shares
Bonds
Ratings
Carbon footprint own operations
Socially responsible taxpayer
Human rights
Political engagement
a.s.r. foundation
Risk governance
Risk appetite
Identified risks
Compliance risks
Privacy
Integrity and ethical conduct
Awareness
Financial performance
Financial performance
P&C
Disability
Health
Financial performance
Pensions
Funeral and Individual life
Financial performance
Asset management
Real Estate
Mortgages
Financial performance
Market
Products
Strategy and achievements
Outlook 2024
Financial performance
Market
Financial performance
Corporate Governance
General Meeting of Shareholders
Executive Board and Management Board
Supervisory Board
Diversity, equity and inclusion
Sustainability governance
Corporate Governance Codes and Regulations
Meetings of the Supervisory Board
Supervisory Board Committees
Introduction
Remuneration policy
Executive Board
Supervisory Board
Composition of the Works Council
Main themes during 2023
CSRD
Assurance on the non-financial indicators
Climate change
Biodiversity and ecosystems
Water, waste and pollution
Taxonomy regulation
Own workforce
Consumers and end-users
Business conduct
Responsible investor indicators
General information
Statement of compliance
Consolidated balance sheet
Consolidated income statement
Consolidated statement of comprehensive income
Consolidated statement of changes in equity
Consolidated statement of cash flows
Changes in EU endorsed published IFRS Standards and Interpretations effective in 2023
Other changes in presentations
Upcoming changes in published IFRS standards and interpretations, not yet effective in 2023
Key accounting policies
Other accounting policies
Group structure
Segmented balance sheet
Segmented income statement and operating result
Non-life ratios
Acquisitions
Intangible assets
Property, plant and equipment
Investment property
Associates and joint ventures
Investments
Investments related to direct participating insurance contracts
Derivatives
Deferred taxes
Other assets
Cash and cash equivalents
Equity
Subordinated liabilities
Insurance contract liabilities and reinsurance contract assets
Liabilities arising from direct participating insurance contracts
Employee benefits
Provisions
Borrowings
Savings deposits
Due to banks
Other liabilities
Insurance contract revenue
Insurance service expenses
Net expenses from reinsurance contracts
Direct investment income
Net fair value gains and (losses)
Impairments
Net finance income and expenses from (re)insurance contracts
Other finance expenses
Fee income
Other income
Operating and other expenses
Income tax expense
Fair value of assets and liabilities
Offsetting of financial assets and liabilities
Related party transactions
Key management personnel remuneration
Employee Share Purchase Plan
Contingent liabilities and assets
Events after the balance sheet date
List of principal group companies
Profit appropriation
Risk management system
Insurance risk
Market risk
Counterparty default risk
Liquidity risk
Operational risk
Strategic and operational risk management
Capital management objectives
Solvency ratio and a.s.r. ratings
Additional information
Company balance sheet
Company income statement
Notes to the company financial statements
Financial indicators
Investor community indicators
Sustainability ratings
Contact
Publication

DOCUMENT

Message from the CEO
The story of a.s.r.
Value creation model
Business portfolio
Value chain model
Key trends
Stakeholders and material topics
Strategic targets
Becoming the best insurer
Being a responsible investor
Creating a vital and future-proof workforce
Informing the investor community
Operating as a trusted company
Managing risks
Ensuring compliance
ASR Nederland N.V.
Non-life
Life
Asset Management
Bank
Distribution and Services
Holding and Other
Corporate governance
Supervisory Board report
Remuneration report
Employee participation
Statement of the Executive Board
General
Environmental
Social
Governance
Additional
Introduction
Consolidated financial statements
Accounting policies
Group structure and segment information
Notes to the consolidated balance sheet
Notes to the consolidated income statement
Other notes
Risk management
Capital management
Operating result
Company financial statements
About this report
Investor Indicators
Materiality analysis and stakeholder dialogue
Provisions of the Articles of Association regarding profit appropriation
Stichting Continuïteit ASR Nederland
Independent auditor's report
Reasonable and limited assurance report of the independent auditor on the non-financial information and specified non-financial indicators
Non-financial indicators Aegon NL
Glossary
Abbreviations
GRI content index
TCFD recommendations
TNFD recommendations
EU Directive 2014/95/EU
Contact details
At a glanceMessage from the CEOBusiness and strategyHow a.s.r. operatesBusiness performanceGovernanceNon-financial statementsFinancial statementsAdditional informationAppendix
Business performance Distribution and Services
4.6Distribution and Services

The Distribution and Services segment (D&S) covers activities relating to the distribution and service provision of insurance contracts and includes the financial intermediary business of Van Kampen Groep (VKG), Dutch ID (Boval, Felison), SuperGarant, PoliService, Nedasco, Robidus, and TKP.

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