Non-financial statements Social Consumers and end-users

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6.3.2Consumers and end-users

Net Promoter Score - consumer (NPS-c)

(score between -100 and +100)	Note	2023	2022	2021	2020	2019
a.s.r.	​	48	51	49	49	44
P&C	4.2.2	41	59	59	58	51
Disability (incl. Loyalis)	4.2.3	67	65	60	58	46
Health	4.2.4	35	49	49	49	43
Pensions	4.3.2	62	57	52	56	52
Individual life	4.3.3	53	49	38	40	42
Funeral	4.3.3	48	50	47	47	40
Mortgages	4.4.4	38	39	43	40	n/a