2023 annual report
4.5.4Strategy and achievements

Knab is a bank for the business and private finances of the self-employed. Knab offers these customers worthwhile, comprehensible products and services within three propositions, with the best customer experience taking priority: Convenience today, Solutions for tomorrow and Financial freedom in the future.

With the Convenience today proposition, Knab ensures that customers can manage their business affairs easily and efficiently, without fuss and with handy features and oversight in the Knab App, such as savings accounts and automatic saving for VAT. Knab introduced the Knab Book-keeping Package in 2023.

Solutions for tomorrow ensures that customers are insured but also that they can enable their businesses to grow. For that reason, there is now a disability insurance policy and Knab Business Loans.

The Financial freedom in the future proposition, Knab aims to ensure that entrepreneurs are also financially secure later, with the right investment and pension products. For that reason, Knab introduced new Pension Savings and Pension Investment products for entrepreneurs in 2023.

The NPS-c measures customers satisfaction during contact moments, please refer to the result in the graph.

NPS-c Bank