See accounting policy KK.
|Salaries and wages||-292||-273|
|Social security contributions||-37||-35|
|Employee benefit charges||-58||-72|
|Other short term employee benefits||-6||-8|
|Total cost of internal staff||-396||-391|
|Cost of external staff||-83||-88|
|Consultancy costs and fees||-110||-100|
|Marketing, advertising and public relations expenses||-20||-15|
|Technology and system costs||-63||-57|
|Amortisation of other intangible assets||-10||-8|
|Depreciation of property, plant and equipment||-19||-16|
|Other operating expenses||-24||-26|
|Total other operating expenses||-329||-310|
|Total operating expenses||-725||-701|
The increase in total operating expenses is primarily a result of various acquisitions (see chapter 6.4.5) and organic growth, partly offset by lower costs of the new post-employment DC pensions plan (see chapter 184.108.40.206).
Other operating expenses include travel and subsistence, telephone and personnel training expenses.
|Distribution and Services||706||680|
|Holding and Other||1,075||1,027|
|Total workforce in FTE||4,155||4,042|
The increase of a.s.r.'s total internal work force is mainly the result of the acquisition of Brand New Day IORP (see chapter 6.4.5) and more IT&C capacity for change projects.
Employees related to administrative activities and overhead are allocated to segment Holding and Other.